Tuesday, July 1, 2008
Chapter 10: Training and Development
Training and development as stated in the reading, "training and development-formal and informal efforts to develop employee skill-has always been a function of management" (pg. 322). I'm assuming that most people when they start a new job go through training and development. In the job I have now required that I learn a bit of both. I work at a alcohol and drug prevention program, and most of the training that I had, included my co-workers and my participation. What we do at my job is we go to different sites (high schools, juvenile hall, group homes), and we do a program with the youth that teaches them how to learn about communicating with others, how to look for jobs, how to work as a team, etc. My two sites that I run are at the juvenile hall and at an all girls group home. In order for me to learn how to run the program, my supervisors set-up a mini training session for us. We did this as a team, and I think this is what helped me out a lot. As for the training, if I ever need to do anything on the computer (I am not a computer wiz), I usually get help from one of my co-workers. The development part of my job requires the actual interaction that I have with the youth. You either make a connection with the youth or you don't. I have been very lucky with both my sites, the youth trust in me and come to me when they have questions.
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2 comments:
Your job sounds super interesting! It's awesome that you have this opportunity to work with adolescents. It's definitely understandable as to why you have to go through training, and the same goes for other jobs. When I worked at Jamba Juice, a lot of the required training was hands on; learning how to make smoothies (and doing it), learning how to properly wash blenders, etc. However, at the Marriott, a lot of the training was about following the leader, doing as they do and learning that way. The one thing that both jobs had in common with their training tactics was the importance of memorization. At Jamba Juice, we had to memorize the ingredients and at the Marriott, we have to memorize codes in regards to reservations, as well as telephone numbers/extensions that are a vital part of the communications process. If organizations did not have training processes, it would definitely be difficult to succeed and grow within them.
As you stated, training is a vital part of your success in the position you have chosen to under take. I worked for a software company some years back. They had developed a phone system which would make a pool of calls that the representatives would pull calls from and answer. Generally the technology would have worked great since it also identified each call’s a priority according to the support contract. It was unfortunate however, that this software was implemented without the knowledge of the staff. And thus any bugs were worked out ‘on the job’. It was a mess as calls were dropped and the technicians experimented with the new software while it was ‘Live’. Now, when I interview with companies, I always inquire about their training programs because the lack of one can mean trouble in the future.
Athina Scores!
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